- Model: USDE-120W-5A10V03252-1
- Shipping Weight: 0.86 kg
- 20 Units in Stock
We are committed to providing our customers with high-quality products. To ensure this, all our products are quality-checked before being shipped from our factories to our warehouse, where they undergo another thorough inspection before being shipped to you.
Order Processing Time
1. This is the time it takes from the customer placing the order to the seller handing it over to the courier.
2. A tracking number will be emailed to you once your product has been shipped.
3. Orders are typically shipped within 1 business day of order/payment confirmation. Orders placed on weekends may be delayed.
4. Our warehouse is open Monday through Friday during standard business hours, excluding holidays. In such cases, we take steps to ensure delivery delays are kept to a minimum.
Shipping time:
Our shipping policy applies to United States.
Order processing time: 1 business day.
Shipping time: 5–10 business days.
Total shipping time: Order processing time + Shipping time.
Shipping Methods and Costs:
Free shipping for all orders within United States. You are only responsible for the cost of the products at the time of checkout.
Shipment will be sent via UPS Ground, USPS First Class Mail (FCM) or USPS Airmail. We will select the carrier with the fastest delivery time based on your billing address.
All packages are shipped with tracking!
Note: Due to the extended production time required for some of our custom and large items, please allow 5-10 business days for production and an additional 5-10 business days for delivery. If tracking information doesn't appear immediately, don't worry—your order is on its way!
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Why haven't I received any order confirmation details?
Most often, this happens because our customers accidentally entered their email address incorrectly. We send several emails during the process, including an order confirmation, fulfillment notification, and shipping notification.
If you think you may have entered your email address incorrectly, please contact us and we will fix it, provided the order hasn't been processed yet.
- How do I cancel my order?
You can cancel your order within 24 hours of placing it free of charge. If your order has already shipped, you will be responsible for return shipping costs, as well as a 15% restocking fee. If your order is a custom product (including products with your logo or made to your specifications), it cannot be canceled once the production process has begun.
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What time are orders shipped?
Orders are typically shipped within 1 business day of order/payment confirmation. Orders placed on weekends may be delayed.
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Tracking and Delivery Notifications
Once your order ships, you will receive an email with your tracking number (the tracking number will be valid within 24 hours). If you haven't received an email for a long time or can't track your package normally, please contact us and we will resolve the issue within 48 hours.
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Why does my tracking status say delivered, but I haven't received my package yet?
Usually, your local post office will be able to find your package thanks to their excellent GPS system, and the problem should be resolved within the next few days. In this case, please contact your local post office to ensure the package was not left there when no one was home to collect it, or that it was left in a parcel locker, for example.
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How long does it take you to respond to requests?
We respond within a short 24-hour business period to optimize customer service.
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How do I resolve a delivery delay?
If your order is delayed, please contact us by email at info@usbatteriespc.com and we will immediately verify the situation with the shipping company. Thank you for your understanding and support.
If your order is lost or damaged in transit, please contact our customer service within 7 days of the estimated delivery date. We will arrange a replacement for you and cover the shipping costs.
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Disclaimer:
usbatteriespc.com is not responsible for items marked as delivered in the tracking system but reported as undeliverable by the customer. Please contact the shipping company to locate the item or your local police to report the theft of the package.
Taxes and Duties:
usbatteriespc.com Pay only the purchase price; no additional duties or taxes.
If you have any questions, please send us an email; our team will be happy to help!
info@usbatteriespc.com
Shenzhen Junhuan E-commerce Co.,Ltd.
Telephone: +86 13424244704
E-mail: info@usbatteriespc.com
Address: RM 701, YiJing Building, 83 Meilin Road,
Meiting Community, Meilin Street, Futian District,
Shenzhen, Guangdong, China 518000.
Mon-Fri: 8:30 AM to 6:00 PM (PST)
At usbatteriespc.com, we are committed to customer satisfaction. With a global reputation for delivering high-quality products that meet high safety standards and offer exceptional customer service, we want you to be completely satisfied with your purchase. If you have any concerns, our returns and exchanges process is as simple and transparent as possible.
Returns Policy:
After placing your order, you have 24 hours to contact info@usbatteriespc.com to request modifications, address changes, or cancellations. After 24 hours, your order is processed and cannot be modified or canceled.
All returns must include a return authorization number. usbatteriespc.com will gladly refund the purchase price. Refunds will be made to the original payment method.
Please note that if the return is caused by the consumer, the consumer is responsible for the shipping fee. We will deduct 20% of the order value and issue a partial refund. If the goods received are damaged or incorrect due to our reasons, the consumer is not responsible for the shipping fee. Please note: We do not accept packages returned directly without prior contact.
1. Modifications or cancellation of an order
After placing your order, you have 24 hours to contact info@usbatteriespc.com and request a modification, address change, or cancellation. After 24 hours, your order has entered the checkout process and can no longer be modified or canceled.
2. How do I initiate a return?
First, please email us at info@usbatteriespc.com with your order number, reason for return, name, and address. We will then send you instructions and a return address to which you should send your product and return label (the return label must be sent back with your returned product). All returned items will be inspected to determine if they are eligible for a refund. Please make sure the item remains in its original condition – undamaged, unstained, and unused (including packaging). If the item is damaged due to mishandling, we will refuse your refund.
Note: Do not return items to the original shipping address on the label. We strongly recommend using a trackable shipping method to speed up the returns process.
3. Return and exchange terms
- Items returned without authorization will not be accepted.
- Items must be returned within 30 days of purchase.
- All items must be in the same condition you received them, unworn or unused, with tags attached, and in their original packaging. You will also need a receipt or proof of purchase.
- For returns or exchanges, customers must use a shipping method that provides tracking information.
Damage/loss caused by customers is non-refundable.
No returns on custom products or special orders.
5. Refunds (only where applicable)
* After accepting your return request, please send the products back to our company at the address provided by our customer service team. A refund will be issued after our warehouse receives the returned products and checks whether the products can be re-sold. We assure you that the refund will usually be processed within 7 days.
* Once your return is approved, it will be refunded to the original account or credit card used for payment within 7 business days.
* If you still have not received your refund, please check your account number or contact your credit card bank account. It may take several business days to notify you of the refund details in your credit card account.
* If your refund is delayed or lost, please contact us in time. Our email address is: info@usbatteriespc.com.
6. Late or missing returns (only if applicable)
If you haven't received your refund yet, first check your bank account again.
Then contact your credit card company; it may take some time for your refund to be officially posted.
Then contact your bank; it often takes some time for your refund to be posted.
If you've done everything right and still haven't received your refund, please contact us at info@usbatteriespc.com.
7. How to make an exchange?
First, please email us at info@usbatteriespc.com and quote your order number. Explain why you want to exchange and what you want to exchange. Our customer service team will look into the matter after receiving your email and then propose solutions.
Note: The item must be in its original packaging and we must have a receipt. Please note that exchanges can only be made for the same product, not for another one of a different price.
8. Do I have to pay for shipping on an exchange?
1) If you want to exchange the item without any quality problems, please send us an email to info@usbatteriespc.com with the details of your order number. We will give you the return address. However, you need to pay the shipping fee and the price difference.
2) If the item you received has any quality problems, such as incorrect or damaged products, you do not need to pay for shipping or exchange. Just send us an email with the details of your order number. It will be more convincing if you include a photo of the packaging containing the shipping information and a photo of the item you received in the email. We will deal with the matter after receiving your email and then propose solutions to you.
3) If the product returned by the customer is damaged or lost in transit, we will contact the customer by mail within two business days to confirm the problem with the customer. If a customer requests a refund, we will deduct 20% of the order price and refund the customer a portion of the money.
9. When will I receive my replacement?
We will arrange delivery of a new order after receiving and confirming that the returned items are usable. All customers must contact us after returning the package and provide us with the tracking information so that we can place a replacement order. All orders take 5-10 business days to process. Please use a secure logistics company and follow our suggestions. Orders via standard shipping usually take 5-10 business days to arrive.
Shenzhen Junhuan E-commerce Co.,Ltd.
Telephone: +86 13424244704
E-mail: info@usbatteriespc.com
Address: RM 701, YiJing Building, 83 Meilin Road,
Meiting Community, Meilin Street, Futian District,
Shenzhen, Guangdong, China 518000.
Mon-Fri: 8:30 AM to 6:00 PM (PST)
